Frequently asked questions.
Do you charge setup, delivery and taxes?
Rental/Rental Fabrications orders: All of the prices on our site are for the rentals only. They do not include setup, delivery and taxes. Fees will vary depending on labor and mileage. Feel free to send us an email with the items of interest on our site and we can provide an estimate for setup, delivery, pick up and taxes.
Purchase orders: Delivery prices vary depending on location. Taxes apply to all orders. Feel free to send us an email to find out your delivery cost if you are interested in an item of purchase.
Is there an order minimum for Inventory rentals?
Rental/Rental Fabrications orders: For any items rented from our inventory that need to be setup, delivered and picked up we require an order minimum. For any events in the Local Los Angeles, Orange County and Long beach area order minimums are $1,000. Purchase orders vary.
Purchase orders: We do not require any minimums to orders that will be picked up from our workshop.
Are there refunds on cancellations?
There are no refunds on any cancellations.
Do you service the Los Angeles area only?
We are located in the city of Anaheim. We service and deliver to the greater Los Angeles area, Long Beach and Orange County. If your event lies outside of these areas, please do not hesitate to ask if we can service your area. We do make exceptions on a case-by-case basis. Please inquire for a delivery estimate if interested in our services.
Can I postpone my event?
Postponements are available at no extra charge (unless changes are made to the order, fees apply). There are no refunds on postponements but we are happy to apply the credit to another event rental of equal value. This does not apply to purchase orders.
Concerns with your order?
Any concerns and questions regarding your order? Feel free to let us know prior to the delivery so we can update or change anything for you(Fees may apply). If there are any concerns day of your event please let us know as early as possible via email or when we arrive and before we leave.
Are deposits required upon reservation?
Rental/Rental Fabrication orders: Once we have finalized some design elements to the order we will send an invoice. A 60% of the total balance is due to lock in your event date. This 60% also commences the project. The remainder of the balance is due in full up until the day prior to the event. If balance isn’t paid by your event date we will not be able to deliver.
If your event is an early reservations for example 2 months before and no design has been discussed you can reserve the date and time for $25. This deposit is non-refundable and separate from the total if a quote was discussed. This is optional if you want to guarantee we save this date for you.
Purchase orders: If you purchase an order from our shop full payment is required upon order.